Customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
1. Who We Are
At Kaizen Finance Solution Limited we redefines the traditional accountancy practice by blending over 30 years of collective experience with innovative, personalized financial and business strategies. Unlike many generic firms, we work closely with trusted third-party organizations and experts to deliver bespoke solutions that truly meet your objectives.
To ensure we provide the best and most tailored services, both we and our trusted partners may need to collect, process, and share certain personal data. We respect your privacy and are fully committed to protecting your personal information. This privacy notice explains how we collect, use, and safeguard your data.
All personal data we collect from or about you is securely held by Kaizen Finance Solution Limited. We will clearly inform you of our role before you take out a product or service.
For more information about our company, please visit our website.
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Gender
- Pronoun preferences
- Occupation
- Date of birth
- Marital status
- Payment details (including card or bank information for transfers and direct debits)
- Financial data (including income and expenditure)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Employment details (including salary, sick pay and length of service)
- Credit history and credit reference information
- Health information (such as medical records or health conditions)
- Criminal records data (including driving or other convictions)
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
- Account access information
- Website user information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
- Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Client account information
- Any other personal information required to comply with legal obligations
- Criminal offence data
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Video recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Call recordings
- Witness statements and contact details
- Photographs
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Correspondence
- Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract -- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation -- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests -- we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to handle queries, complaints, or claims efficiently as part of our accountancy practice. This ensures we provide accurate financial advice and maintain compliance with regulatory requirements. Additionally, when working with third-party companies and brokers, we process relevant information to facilitate legitimate transactions, verify compliance, and protect the interests of all parties involved, without causing undue risk or harm.
- Public task -- we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract -- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation -- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests -- we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to handle queries, complaints, or claims efficiently as part of our accountancy practice. This ensures we provide accurate financial advice and maintain compliance with regulatory requirements. Additionally, when working with third-party companies and brokers, we process relevant information to facilitate legitimate transactions, verify compliance, and protect the interests of all parties involved, without causing undue risk or harm.
- Public task -- we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract -- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation -- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests -- we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to handle queries, complaints, or claims efficiently as part of our accountancy practice. This ensures we provide accurate financial advice and maintain compliance with regulatory requirements. Additionally, when working with third-party companies and brokers, we process relevant information to facilitate legitimate transactions, verify compliance, and protect the interests of all parties involved, without causing undue risk or harm.
- Public task -- we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract -- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation -- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests -- we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to handle queries, complaints, or claims efficiently as part of our accountancy practice. This ensures we provide accurate financial advice and maintain compliance with regulatory requirements. Additionally, when working with third-party companies and brokers, we process relevant information to facilitate legitimate transactions, verify compliance, and protect the interests of all parties involved, without causing undue risk or harm.
- Public task -- we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract -- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation -- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests -- we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to handle queries, complaints, or claims efficiently as part of our accountancy practice. This ensures we provide accurate financial advice and maintain compliance with regulatory requirements. Additionally, when working with third-party companies and brokers, we process relevant information to facilitate legitimate transactions, verify compliance, and protect the interests of all parties involved, without causing undue risk or harm.
- Public task -- we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
- Directly from you
- Regulatory authorities
- Legal bodies or professionals (such as courts or solicitors)
- Debt collection agencies
- Publicly available sources
- Previous employment
- Market research organisations
- Credit reference agencies
- Providers of marketing lists and other personal information
- Suppliers and service providers
- Third parties:
- We may receive personal information from third-party companies, including financial service providers, brokers, and regulatory bodies. This information is obtained to facilitate financial transactions, verify compliance, and ensure the accuracy of our services. All data received is processed in accordance with relevant data protection laws.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and business obligations. Typically, this means retaining financial records for a minimum of six years, in line with HMRC and Companies Act requirements. After this period, we securely delete or anonymize personal data, unless a longer retention is mandated by law or justified by a legitimate business need, such as ongoing client relationships or potential legal claims.
Data processors
Finance and accounting
This data processor does the following activities for us: Third-party finance, accounting and tax system provider
In our capacity as an accountancy practice, we collaborate with third-party financial service providers, such as banks, brokers, to offer comprehensive services to our clients. In certain instances, we and these third parties determine the purposes and means of processing your personal data, thereby acting as data controller, a data processor, or a joint controller under the UK General Data Protection Regulation (UK GDPR).
As joint controllers, we have established clear agreements with our partners to delineate our respective responsibilities for complying with data protection obligations. These agreements ensure that we collectively uphold your rights and maintain transparency in our data processing activities. While the essence of these arrangements is outlined here, you are entitled to request more detailed information.
Regardless of these joint arrangements, you can exercise your data protection rights in respect of and against each controller. This means you may contact either us or the relevant third party regarding your personal data, and we will cooperate to address your concerns in accordance with applicable data protection laws.
For further details about our data sharing practices and your rights, please contact us.
Others we share personal information with
- Other financial or fraud investigation authorities
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Insolvency practitioners
- Regulatory authorities
- Organisations we're legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
- Professional consultants
Post:
Kaizen Finance Solution Limited, 4 Terrace Road, LONDON, E13 0PB
Telephone:
0759 914 4489
Email:
info.kaizen4fs@gmail.com
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Last updated
26 Feb 2025